Yes. Every piece is made in small batches by the makers we introduce on our About page. No two are exactly alike - that is the point.
Pieces in stock ship within 2 business days. Made-to-order items take 1-2 weeks; the product page says which is which.
Complimentary, always. Add a note at checkout and we will hand-write it on a card.
Of course. Return anything within 30 days in its original condition. Personalised pieces are the only exception.
We ship worldwide. Rates and estimated delivery times are shown at checkout before you pay.